Fulfillment Policy

We offer a 30-day trial on all UpLyft systems purchased for home use. We accept returns within 30 days of delivery with a full refund on any shipping costs and lease or purchase payments; the customer may be responsible for repossession and/or repair costs of their UpLyft system when applicable.

No refunds are processed beyond 30 days of the product delivery date. Exceptions may be made on a case-by-case basis.

We begin the fulfillment process for all orders upon receipt of a deposit or purchase order. All UpLyft systems ship upon receipt of payment or once a customer's lease agreement has been signed and completed.

We ship anywhere in the U.S. and Canada. Shipping times vary by state or province. Generally you can expect your UpLyft system to be set up in your home or facility within 2–3 weeks of the shipment date, though lost goods or scheduling complications can cause longer delays.

Customers must schedule a delivery, set-up and training date with an UpLyft representative. At this time we do not ship internationally except for Canada. If you do not receive your product within 4 weeks, please contact us.

Deposits are fully refundable and customers may cancel their order at any point prior to the product shipment date. Once an order has shipped, a customer may still cancel and receive a full refund of their deposit, but may be subject to a cancellation fee.